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Support Policy

Office Hours
Technical Support is available 24 hrs
Sales and Billing are available 11:00 to 18:00 (GMT+05), Monday – Friday

Massaca LLC
110-17, Nalbandyan str., Yerevan, 0001, Armenia.

Phone: +374 10 520211; +374 60 375202 – For general and pre-sale question only (Monday – Friday, 11:00 to 18:00)
+374 91 549409 – Management (Monday – Friday, 11:00 to 18:00)
For technical issues please open a Support Ticket. We do not provide technical support via phone.


Open a new ticket
Please provide as much detail as possible so we can best assist you.
Available languages: English, Հայերեն, Русский, Español, עברית
As we offer 24/7 technical support you can expect to receive a response from us within the hour.

Full Name:
 
Email Address:
 
Topic:

 

Subject:
 
Message:
Priority:

Our support team always works to ensure that the appropriate resources and level of focus are applied to your request to ensure a timely resolution. If you are not satisfied with the progress of your support request, however, you can request an escalation.
Support requests escalation: escalation@massaca.net


General Contacts
For all questions regarding services offered by Massaca LLC and/or general information about Massaca Hosting & Domains: info@massaca.net
Sales: sales@massaca.net
Billing: billing@massaca.net
Customer Service: support@massaca.net
Abuse/Spam: abuse@massaca.net
Support requests escalation: escalation@massaca.net
Management: management@massaca.net

Representatives
Haifa, Israel
il@massaca.net